Terms and conditions

Each item on this website is unique and hand-crafted.  It has been photographed to represent the piece as accurately as possible, but please note that colours and textures may not show perfectly, particularly on certain computer monitors or mobile devices.
The descriptions are also as accurate as possible.  Sizes are approximate (generally to the nearest centimetre). Frames are usually simple box frames (those with a little depth, so that the glass or Perspex does not press against the picture. You may choose to remove the glass or Perspex from the frame to allow the textures to really show (the pictures are naturally very 'touchable') - in this case a gentle hairdryer is the best way to dust the picture if required.
I cannot offer refunds or exchanges.

Unless SIGNED FOR delivery is selected, I cannot be responsible for non-delivery. A proof of postage will be obtained and can be provided on request. Items will be packed as carefully as possible, but I cannot be responsible for damage during transit. Items are not insured unless specifically requested - this insurance will be charged at cost. If you would like to insure the item, please contact me at louise@theceilidhroom.co.uk
For commission pieces, postage and packing will be charged at cost, and will include delivery insurance.

Private commission pieces are created for a specific customer. Therefore, once the brief is agreed, the cost is payable in full in advance and is non-refundable. The subject matter, size and delivery date will be agreed at the outset, and I will work to these agreed parameters. I will keep in touch with the customer during the process. The cost quoted will be for the design and creation of the felt picture. This does not include the cost of framing or delivery. If framing is required, I can arrange to get the item professionally framed and this will be charged at cost as an additional fee (I am happy to provide a copy of the receipt for the framing cost). Delivery will be by Royal Mail Special Delivery or Parcelforce, it will include insurance, and the delivery cost will be charged to the customer as an additional fee. Please note, therefore, that the customer will be required to pay the commission price before work starts; the framing cost (if required) before framing; and the delivery charge before the item is posted. If you have any queries about this, please contact me before I

start work on your commission. 

Customers of the Perthshire Creates Digital Design Market received a voucher for 20% off the price of a future product. It contains a unique code which can be used once, to get 20% off the price of a single item from the online shop (including a workshop booking) or a single commission piece. To use your voucher please contact me rather than buying off the website - the discount code is a bit too complicated for my online shop! The 20% discount applies only to the item, not to postage and packing.  For commission pieces, the 20% discount also does not apply to the cost of framing, if required.
The voucher is valid for one year and will expire on 5 July 2021.

Online workshops must be paid for in full at time of booking to reserve your place. If you need to cancel, a refund will be available (minus £10 administration fee) as long as the number remaining on the course is still sufficient for the course to be viable. If your cancellation takes the course below the minimum number of participants, no refund will be possible.  If I need to cancel a workshop, I will give as much notice as possible and will offer alternative date(s). If these dates are not suitable you will be given a full refund of the workshop fee, but I cannot provide compensation for any materials or equipment purchased, or any other incidental costs. 
Online workshop participants are responsible for purchasing their own materials and equipment in advance. I can recommend suppliers, and provide a list of what is required. I have no formal connection with any of the suppliers I recommend.